TERMS & CONDITIONS
Navy Furnishings
By placing an order with Navy Furnishings, you confirm that you have read, understood, and agreed to the following Terms & Conditions.
1. DESIGNS
All designs created by Navy Furnishings remain the intellectual property of Navy Furnishings and are protected by copyright laws.
We reserve the right to use any designs, images, concepts, or completed products for promotional, marketing, and portfolio purposes. Designs are not exclusive to individual customers unless agreed otherwise in writing.
We always endeavour to create the perfect room design for our clients. However, where more than three design options have been provided in accordance with the customer’s brief, we reserve the right to conclude the design process at our discretion.
2. DISCOUNTS & PROMOTIONS
All discounts and promotional offers are provided at the sole discretion of Navy Furnishings.
Discounts are generally offered for multiple purchases or during promotional periods. We reserve the right to amend or withdraw promotions at any time without notice.
Orders placed outside of a promotional period are not eligible for retrospective discounts or price adjustments.
Discounted or sale items must be paid for in full at the time of purchase unless otherwise agreed in writing.
3. BESPOKE & MADE-TO-ORDER PRODUCTS
All nursery furniture, bedding, and bespoke items are handmade to order.
Where an item is bespoke or personalised, this will be communicated via our website or by a member of our sales team. Once an order enters production, the sale becomes final and non-refundable.
Due to the handcrafted nature of our products, slight variations in paint shades, fabric prints, wood grain, dimensions, and finishes may occur. These variations are a natural characteristic of bespoke furniture and are not considered faults or defects.
Lighting conditions and room settings may also affect the appearance of colours and finishes.
Estimated lead times for bespoke nursery furniture are approximately 18–22 weeks. While we will always endeavour to meet estimated delivery dates, we cannot accept liability for delays caused by circumstances beyond our control. Customers will be informed of any significant delays as soon as reasonably possible.
Production will commence only once all order details have been confirmed by the customer.
4. ORDER CHANGES
Changes to orders are not guaranteed once production has commenced.
Minor amendments may be accommodated at our discretion and may incur additional charges.
Major changes will be treated as a new order. In such cases, customers may forfeit up to 50% of the original order value to cover work already completed and materials purchased.
5. DEPOSITS & PAYMENTS
We offer a 50% deposit payment structure, with the remaining balance due approximately 4–6 weeks prior to delivery.
Final balance payments are typically requested once photographs and/or videos of the completed product have been shared with the customer.
Prompt payment of the outstanding balance is required to avoid delays to delivery.
By placing an order, the customer agrees to this payment structure.
Discounted or sale items require full payment upfront and are not eligible for split payment arrangements.
6. DELIVERY & ASSEMBLY
Delivery within the UK is charged at £99.
Furniture assembly services are available at an additional charge of £99.
Customers are responsible for selecting the correct delivery and assembly options at checkout to ensure the appropriate delivery team is booked.
7. FAULTY OR DAMAGED PRODUCTS
In the unlikely event that your item arrives damaged or faulty, you must notify us within 48 hours of delivery by emailing customerservice@navyfurnishings.com.
Where possible, we will arrange for repair by a UK-based specialist. If repair is not possible, a replacement product will be offered.
Replacement items will be subject to the same lead times as the original order. Customers may continue using the delivered item while awaiting repair or replacement where appropriate.
8. RETURNS & REFUNDS POLICY
Due to the bespoke and personalised nature of the majority of our products, bespoke, customised, and made-to-order items are strictly non-refundable and non-returnable once production has commenced.
For non-bespoke items, customers may request a return within 14 days of delivery in accordance with UK consumer regulations, provided that:
- the item is unused and in its original condition;
- the item is returned in its original packaging; and
- the customer covers the cost of return shipping unless the item is faulty.
Any approved refunds will be processed back to the original payment method within 14 working days of receiving and inspecting the returned item.
We reserve the right to refuse returns where products show signs of use, damage, assembly, alteration, or misuse after delivery.
This policy does not affect your statutory rights under UK consumer law.
9. WARRANTY
Navy Furnishings provides a 12-month workmanship warranty on furniture products from the date of delivery.
This warranty covers manufacturing defects relating to workmanship and structural integrity under normal domestic use.
The warranty does not cover:
- normal wear and tear;
- accidental damage;
- misuse or improper assembly;
- damage caused by failure to follow care instructions;
- natural changes in wood, paint, fabric, or finishes over time;
- damage caused during third-party transportation or international shipping;
- delicate decorative elements including 3D carvings, butterflies, flowers, and embellishments.
Any warranty claims must be submitted in writing with photographs and proof of purchase.
Where a valid warranty claim is approved, Navy Furnishings reserves the right to repair, replace, or partially refund the affected item at our discretion.
10. OVERSEAS SHIPPING
For international orders, Navy Furnishings accepts no responsibility for returns, shipping damage, customs delays, import duties, taxes, or additional freight charges once goods have left our premises.
While we are happy to assist with shipping guidance and documentation, all overseas shipping arrangements remain the responsibility of the customer and/or freight forwarder.
Shipping quotations are estimates only and may be subject to change.
All products are quality checked prior to dispatch.
11. COMPLAINTS
Customer satisfaction is extremely important to us, and we ask that any concerns or complaints are raised with us directly at the earliest opportunity so that we may work towards a resolution.
As a family-run business, we are committed to resolving issues professionally and fairly. We kindly ask customers to allow us reasonable time to investigate and address concerns before publishing negative or defamatory comments on social media or public platforms.
12. ORDER CANCELLATIONS
We reserve the right to cancel any order and issue a full refund prior to delivery where a customer engages in abusive, threatening, offensive, or unreasonable behaviour towards our staff.
Navy Furnishings maintains a zero-tolerance policy towards harassment or inappropriate conduct.
Where we believe customer expectations cannot reasonably be met, we reserve the right to terminate the order agreement and notify the customer accordingly.
13. SOCIAL MEDIA & MARKETING
By purchasing from Navy Furnishings, customers agree that photographs and videos of products may be used for marketing, advertising, website content, and social media purposes.
Once published, content may not be removed unless legally required.
14. PRIVACY POLICY
Navy Furnishings respects your privacy and is committed to protecting your personal information.
We may collect and store personal information including:
- your name;
- contact details;
- billing and delivery addresses;
- payment information;
- order history; and
- correspondence relating to your order.
Your information is used solely for:
- processing and fulfilling orders;
- customer service communication;
- delivery arrangements;
- legal and accounting obligations; and
- marketing communications where consent has been provided.
We do not sell or share your personal information with third parties except where necessary for payment processing, delivery services, or legal obligations.
Customers have the right to request access to, correction of, or deletion of their personal data in accordance with UK GDPR regulations.
For privacy-related enquiries, please contact:
customerservice@navyfurnishings.com
15. MAHOGANY WOOD DISCLAIMER
Our hand-carved mahogany furniture is crafted from natural materials and handmade by skilled artisans. As such:
- Variations in wood grain, colour tone, texture, and finish are natural and should not be considered defects.
- Slight differences in dimensions, carvings, and finishes may occur due to the handcrafted process.
- Mahogany may naturally develop a richer patina and subtle colour changes over time.
- Small knots, mineral markings, and natural wood characteristics are part of the authenticity of the material.
Customers are responsible for following all care and maintenance instructions provided.
Navy Furnishings accepts no liability for damage, injury, or loss arising from misuse, improper handling, or failure to follow care guidelines.
16. BEDDING DISCLAIMER & SAFETY
Customers must always follow safe sleep guidance and manufacturer recommendations when using bedding products.
- Babies should never be left unattended while using bedding products.
- Bedding products must be used appropriately for the child’s age and developmental stage.
- Loose bedding, pillows, duvets, and heavy blankets should not be used for infants due to suffocation risks.
- Customers should regularly inspect bedding products for wear or damage.
- If allergic reactions or sensitivities occur, use should be discontinued immediately.
We strongly recommend following current NHS and safe sleep guidance regarding infant sleep safety and SIDS prevention.
17. FURNITURE SAFETY & LIABILITY
Our furniture is designed and manufactured in accordance with relevant industry safety standards, including BS EN 716-1:2017 where applicable.
Customers are responsible for:
- ensuring furniture is assembled correctly;
- regularly checking for loose fittings or damage; and
- using products safely and appropriately.
Product colours, finishes, sizes, and overall appearance may vary slightly from photographs due to lighting, screen settings, handcrafted production methods, and bespoke modifications.
Decorative items such as hand-carved butterflies, flowers, and 3D embellishments are delicate by nature and are not covered against accidental breakage.
Gold finishes are applied using genuine gold leaf techniques, which naturally produce textured and layered appearances. Variations are an inherent characteristic of this finish.
Where customers request custom modifications to original product designs, Navy Furnishings cannot guarantee continued compliance with all regulatory standards. Modified items may therefore be intended for decorative purposes only.
Navy Furnishings shall not be held liable for any direct, indirect, incidental, or consequential loss, injury, or damage arising from misuse, improper assembly, or failure to follow safety guidance.
18. FORCE MAJEURE
Navy Furnishings shall not be held liable for any delay or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control.
This includes, but is not limited to:
- supplier delays;
- shipping disruptions;
- labour shortages;
- natural disasters;
- pandemics;
- strikes;
- governmental restrictions;
- customs delays; or
- transportation interruptions.
In such circumstances, delivery dates and production schedules may be extended accordingly.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Navy Furnishings shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase, use, or inability to use our products or services.
Our total liability in relation to any claim shall not exceed the total amount paid by the customer for the relevant order.
Nothing within these Terms & Conditions excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any rights which cannot legally be excluded under UK law.
20. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring:
- accurate measurements are provided where required;
- furniture will fit through doorways, staircases, lifts, and access points;
- appropriate access is available for delivery teams; and
- all product details are checked and approved before production begins.
Navy Furnishings shall not be responsible for failed deliveries, additional delivery charges, or product issues arising from incorrect measurements or inadequate access.
21. INTELLECTUAL PROPERTY
All content belonging to Navy Furnishings, including but not limited to:
- product designs;
- logos;
- images;
- artwork;
- text;
- graphics; and
- marketing materials
remain the exclusive intellectual property of Navy Furnishings and may not be copied, reproduced, distributed, or used without prior written permission.
22. GOVERNING LAW
These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. CONTACT INFORMATION
For all customer service enquiries, complaints, or legal correspondence, please contact:
Navy Furnishings
Email: customerservice@navyfurnishings.com
Website: www.navyfurnishings.com
